Effective Date: 1 April 2025

Website: [www.gnome.co.za] ("Website")

Company: Gnome Grown (Pty) Ltd ("Gnome Grown", "we", "us", "our")

1. Introduction

At Gnome Grown, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our Website and services.

We comply with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing and delivery addresses, and payment details.
• Technical Data: IP address, browser type, operating system, pages visited, and usage patterns.
• Marketing and Communications Data: Your preferences for receiving marketing from us.

3. How We Use Your Information

We use your personal information to:

• Provide and manage our products and services.
• Process orders and payments.
• Communicate with you regarding your account or transactions.
• Send promotional communications (only if you opt-in).
• Improve our Website, services, and customer experience.
• Comply with legal obligations.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with:

• Third-party service providers (such as payment processors, couriers, or IT support providers).
• Legal authorities if required by law or to protect our legal rights.

All service providers are bound by confidentiality agreements.

5. Cookies

Our Website uses cookies to enhance your browsing experience. Cookies collect information such as your browser type and pages visited. You can control or disable cookies through your browser settings, but doing so may affect the functionality of the Website.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access. However, no method of transmission over the Internet is completely secure.

7. Your Rights

Under POPIA, you have the right to:

• Request access to your personal information.
• Correct or update your information.
• Object to the processing of your information.
• Request deletion of your personal information (subject to legal and contractual obligations).

To exercise any of these rights, please contact us using the details below.

8. Retention of Data

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Website constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@gnome.co.za